If you have questions or are experiencing problems, there are several ways we can help you. The items to the left will give you the knowledge you need to be successful with Auction Sniper.

• What are your fees and how do I pay?
• Does my username and password have to match eBay?
• How do I update my Auction Sniper username and password?
• What if two or more of your customers snipe the same item?
• What's a Bid Group and can I learn more?
• What is Lead Time?
• Is there a time when I can NOT add, modify, or cancel a snipe?
• Do you bid in the currency of the auction?
• Do you need my password when I have a problem and need to contact you?
• Can I bid against myself? Or, Can I bid myself up?

Auction Sniper gives each new user 3 free snipe credits. After these are used up, if you use a credit card, Auction Sniper will automatically bill your account monthly. We charge a modest fee of 1.95% of the final auction price, with a minimum of 35¢ and a maximum of $35.00 for each auction that we help you win.

It‘s under Products/How much? (don‘t log in to see this tab) and also under Help/Pricing and Payment Details. Please read the pricing information in the link below: https://www.auctionsniper.com/help/auction-sniper-pricing/

Free? Yes free: if you get your friends or neighbors to sign up with us, each sign-up will net you 3 free snipes---and of course they get 3 free snipes for trying us too. Everybody wins! Use this link: https://www.auctionsniper.com/refer.aspx

Auction Sniper is not associated with eBay in any way. Auction Sniper acts as your bidding agent. In order to log into eBay to place your snipe, we must sign in using your username and password.

You can update your Auction Sniper username and password by mousing over the "My Snipes" tab, selecting the "Modify Account" option, updating the appropriate fields in the "eBay Information" section on the ensuing page and then clicking the "Save" button. After you save your changes, you can use the "Check Status" button to confirm your saved credentials match. Remember that your Auction Sniper username and password must match those of your eBay account for our system to successfully place bids on your behalf.

Although the probability of this happening is very small, we have developed our software to give bidders an equal chance of winning in all possible cases.

In most cases, it’s very simple. The bidder with the highest max bid will win.

A bid group is designed to help you get the item you want, at the price you want. It lets you organize multiple items, and with a maximum price in mind Auction Sniper will run through the items in the group until it gets you the item you want, at the price you want. For more: https://www.auctionsniper.com/help/auction-sniper-basics/bid-groups/

Lead time is the number of seconds before an auction’s end time when you would like Auction Sniper to place your bid on your behalf.

Due to Internet lag, eBay server response times and server time discrepancies, we can't guarantee your bid will be placed at the exact second you choose, however, our margin for error is rarely greater than 1 second. Even with 2 second lead times, we can still boast a 99.9% accuracy rate.

We place your snipes from multiple servers in multiple locations to avoid regional Internet congestion to increase your chances of winning.

However, no service or software guarantees your wins. Read more about using a sniping service to bid.

In the unfortunate event that your snipe resolves with a "Did Not Win" or "Not In Time" message, you can report the error for a free snipe credit.

You cannot add, modify, or cancel a snipe if there is less than 5 minutes left until the auction ends. When the auction is about to end, you may notice that a lock will replace the Cancel and Modify links. In the event that you have not refreshed the page, and the Cancel and Modify links still exist for a snipe that is ending in less than 5 minutes, any changes made will not adhere. For reliability and performance, our bidding system prepares your snipes in advance, so you must make your changes before this time.

Yes - We snipe in the currency of the auction. That‘s actually how eBay has it set up. No conversion is going on. So if the auction is in GBP, AU$, Euros or whatever---that‘s what your bid is in.

For information on joining Auction Sniper, please check out our membership terms.

If you would like to know about Auction Sniper and your privacy, see our privacy policy.

Our help page contains information about the site, how to join, and the login process.

If you add a snipe to our system, we will attempt to place your bid on eBay. Given the short time periods we work with, we do not check who is the current high bidder on eBay before attempting to place a snipe on your behalf. However, in most cases, your snipe will not "bid up" a manual bid you placed on eBay.

Due to the rules of eBay's proxy bidding system, it is possible to increase the winning amount paid for an auction if your maximum snipe amount is greater than your maximum proxy bid on eBay. However, the circumstances that result in that behavior are uncommon and will never increase the final price by more than one eBay bid increment.

To avoid this scenario, only place bids through Auction Sniper. If you do place a bid on eBay and Auction Sniper for the same item, be aware there is a chance eBay may take advantage and increase your winning bid amount.